Privacy Policy

2. Information We Collect

We collect information to provide better services and a smooth learning experience.

a. Personal Information

When you create an account, enroll in a course, or contact us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing / Shipping Address (if applicable)
• Professional information (job title, company, industry)
• Payment details (processed securely by third‑party gateways)

b. Non‑Personal Information

Automatically collected data includes:

• Browser type, device, and operating system
• IP address and general location
• Pages visited and time spent
• Cookies and usage analytics (via tools like Google Analytics)

c. Instructor & Partner Data

For instructors and partners, we may additionally collect:

• Bank account or payment information (for commissions)
• Identity verification documents (for legal compliance)
• Professional certifications and background

3. How We Use Your Information

We use your information to:

• Create and manage your DeepVive Education account
• Enroll you in courses or webinars
• Deliver course materials and updates
• Process payments and issue certificates
• Provide customer support and resolve issues
• Improve our courses, website experience, and marketing
• Send promotional updates, newsletters, or upcoming offers (you can opt out anytime)

We will never sell, rent, or trade your personal information with third parties.

4. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to:

• Remember your login preferences
• Track site performance and user engagement
• Analyze visitor behavior to improve course offerings

You can manage cookie settings in your browser. Disabling cookies may affect site functionality.

5. Third-Party Services

We use third-party services to enhance our platform functionality:

• Payment Gateways: Razorpay for secure payment processing
• Cloud Hosting: AWS for reliable infrastructure
• Analytics: Google Analytics to understand user behavior
• Email Services: AWS SES for course notifications and updates

These services have their own privacy policies and data practices. We recommend reviewing them.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure databases with access controls
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request account deletion by contacting us at deepviveeducation@gmail.com. Upon deletion, we will remove your personal data within 30 days, except where retention is required for legal or regulatory purposes.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at deepviveeducation@gmail.com.

9. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: